E-mail FAQ
I am
downloading duplicate copies of e-mails. What’s causing this problem?
If you have configured your
e-mail client application to leave a copy of downloaded e-mails on the
server, then it is possible to encounter this problem at some point.
This annoyance is almost always caused by some sort of problem at the
users end. There are different causes so we recommend you google the problem (e.g. type in your
e-mail client application name and the keywords “download duplicate
e-mails”). Here are some links that might help:
For MS Outlook:
http://www.howto-outlook.com/faq/duplicates.htm
For MS Outlook Express:
http://email.about.com/od/outlookexpresstroubles/qt/et_duplicates.htm
For
Mozilla Thunderbird:
http://kb.mozillazine.org/Duplicate_messages_received
I am
using an e-mail client application and can receive e-mails, but get an
error when trying to send e-mails. Why?
There are generally two causes
for this problem:
- The e-mail address
you have specified in your e-mail application configuration does not
reside at your web hosting domain name. You should be using
<something>@yourdomain.com, otherwise our mail server will not
authorize you to send e-mails.
- Your local ISP
restricts port 25 connections.
An increasing number of ISP’s
restrict port 25 connections so they can control SPAM going through
their servers. Port 25 is the common port used for SMTP service. To
work around this problem we have configured port 26 to also accept
SMTP connections so try changing port 25 to port 26 and
see if this works. If you are still unable to send e-mails you will
need to use your ISP’s own SMTP server (which is fine to do). Contact
your ISP if you are not sure what their SMTP server address is.
I have
lost my mailbox password. How do I reset it?
You can reset any of your
mailbox passwords by logging into your webcontrol panel at
http://YourDomainHere/cpanel
You will be prompted for the
username and password which was sent to you in your welcome e-mail (if
you have lost this password as well, please
contact support).
Once logged in, click on the ‘Email Accounts’ icon. Now click on the
‘Password’ button (under ‘Current Accounts’) next to the mailbox you
need to reset the password for.
What is
the difference between the POP and IMAP mail protocols and which one
should I be using?
Basically, IMAP works by
keeping mail on the server and POP works by downloading mail to your
computer.
If you usually use the POP
protocol to check mail, then when you use the
webmail interface you will only have access to new mail (the
Inbox folder) - none of the folders you created in your e-mail
application will be available. Likewise, if you create folders via webmail, those folders will not be
available the next time you check your mail via your e-mail
application
If you normally use IMAP to
check your mail, all of your folders will be accessible using the
Horde webmail interface (SquirrelMail
does not support IMAP).
Here’s a comparison of the
IMAP and POP protocols. If you configure your e-mail client
application to use IMAP, you should choose Horde when you access webmail.
|
|
IMAP |
POP |
|
Where is INBOX being
stored? |
E-mail Server |
E-mail Server |
|
Where are mail folders
being stored? |
E-mail Server |
On users own computer |
|
Can mail folders be
created on the mail server? |
Yes |
No, only on users own computer |
|
Can mail folders be
created on local computer? |
Yes |
Yes |
|
Can mail folders be
accessed from different computers, like the PC at home, in office,
or from oversea? |
Yes |
No, only on the computer the mail is being
downloaded into |
How can I
setup auto-responders?
An auto-responder is a prewritten e-mail which is sent back to the
sender as soon as their e-mail is received by our mail server. You can
create auto-responders by logging into your webcontrol panel at
http://YourDomainHere/cpanel
Click on the ‘Auto Responders’ icon followed by ‘Add Auto-responder’
and complete the form.
Screenshot of a sample auto-responder being setup
How can I
create mailing lists?
You can create and maintain a mailing list either through your cPanel
webcontrol ‘Mailing Lists’ icon or by installing the PHPList mailing
list software through the Fantastico plugin in your cPanel webcontrol.
PHPList is more robust and offers more features but you will need to
install it first.
To create a mailing list using cPanel, just login to your cPanel
webcontrol panel at http://YourDomainHere/cpanel and click on
the ‘Mailing Lists’ icon.
To install PHPList:
- Login to your cPanel
webcontrol panel at http://YourDomainHere/cpanel
- Click on the ‘Fantastico’
icon.
- Click on PHPList from the list
- Click on the ‘New Installation’ link
- Follow the instructions.
Please note that PHPList is a
complimentary application and support for it does not fall within the
scope of OnyxServers support. For help please try the PHPlist support forums at
http://www.phplist.com/support
How can
I filter out e-mails to a specific address or containing a specific
string?
Login to your webcontrol panel at http://YourDomainHere/cpanel
and click on the ‘Account Level Filtering’ icon (‘User Level
Filtering’ if you want to setup filters for a specific mailbox only).
Now click on the ‘Create a New Filter’ icon and fill out the required
fields.
Screenshot of a filter being setup to discard mail containing
keyword ‘viagra’ in the subject
What is
the ‘Default Address’ under the ‘Mail’ icon in my webcontrol?
The default address (also known as “catch-all” feature) determines
what happens to mail sent to an address that you have not created a
mailbox, forwarding entry, or auto-responder for. In other words, it
"catches" mail going to a non-existent address. For example, if your
master username is "myloginid", your default address will be
myloginid@yourdomain.com. Now, let’s assume someone sends an email to
mary@yourdomain.com but you have not created a mailbox for that
address (nor created a forwarding entry or autoresponder for). What
happens to that e-mail?
- If your default address behavior is set to ‘Discard with error
to sender’, then the e-mail will bounce back to the sender with the
error “No such person at this address”.
- If your default address behavior is set to ‘Forward to email
address’, then the e-mail will be forwarded to the e-mail address or
mailbox specified. In the example below, mail to non-existent
addresses are placed into the default mailbox (not recommended).
PLEASE NOTE: Customers who choose to receive mail sent to
non-existent addresses can expect to receive a large volume of junk
mail.
|
As of July 11th,
2007 new accounts setup will have the default address
disabled by default and un-routed mails will bounce back to
senders. This measure was taken to reduce the accumulation of junk
mail in customer mailboxes. |
I am
receiving lots of SPAM. What can I do?
Please download a copy of the
OnyxServers SPAM Protection Guide
